ATTENTION: As of 5/17/18 we are no longer accepting returns. The below return policy applies only to orders placed before 5/17/18. All sales are final for orders placed after 5/17/18
A full refund for the purchase price of your merchandise will be available for up to 30 days from the day you receive your order with the following exceptions.
We cannot accept returns on paper samples.
We cannot accept returns on clearance papers
We cannot accept returns on specially ordered papers that are outside our normally stocked items.
We cannot accept returns on papers that have been custom cut.
Requesting an RMA
In order to return any item you must first log into your Paper Mojo account. Your will find a link to request an RMA on the order details page. Once we receive your RMA request we will send you an email with further instructions on where to ship your return.
When you return an item be sure it is in new and unused condition and pack it in its original box along with the original invoice/packing slip. If you don't have your packing slip, you can print out your online order or shipping confirmation email and include it with the return. You can also log into your PaperMojo account history, print out the order information for the appropriate order and include it with the return.
It is advised that you send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). When returning an item we also recommend you insure the package for your own protection. We cannot issue refunds for packages that are lost or damaged during return shipping. If delivery of an order is refused, return shipping charges will be deducted from the issued refund.
Your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. Refunds will be issued on the credit card used in the original purchase. Please allow one to two billing cycles for the refund to appear on your statement. A 20% restocking fee may be applied to returns over 30 sheets.
Refunds on Shipping Charges
If your return is in any way a result of an error by PaperMojo, we will happily refund all applicable shipping costs paid on the product(s) you are returning. Please be sure to indicate the nature of the error. If your return is due to issues other than fulfillment errors, shipping charges will not be refunded.
The natural variations and irregularities that occur within handmade paper and between production lots of any decorative paper are not considered damages. Although these may be returned or exchanged, the related shipping charges will not be refunded.
Missing or Damaged Items
Please let us know of any missing or damaged items within 7 days of receiving you order. If we are notified of a missing or damaged item after this time frame, we will be unable to process your request.
Refused or Unclaimed Deliveries
If delivery of an order is refused or unclaimed a merchandise refund will be issued, return restrictions will apply to any refund. Return shipping charges may be deducted from the issued refund. Original shipping charges cannot be refunded on any order refused or unclaimed.